The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms, public restrooms, lounges, and hotel facilities are consistently maintained to the highest standards of cleanliness and presentation. This role includes supervising housekeeping staff, enforcing Standard Operating Procedures (SOPs), coordinating with other departments, managing inventory, and upholding health and safety protocols. The position may require you to work some weekends and holidays depending on the season.
Duties & Responsibilities
Supervise and coordinate daily housekeeping operations across all hotel areas
Lead, schedule, and train housekeeping staff to maintain high performance and accountability
Conduct regular inspections of guest rooms, public areas, and lounges to ensure cleanliness and readiness
Enforce hotel SOPs for cleaning, sanitation, and safety compliance
Review and verify completed checklists; perform spot inspections and audits
Manage inventory of linens, amenities, and cleaning supplies
Report and follow up on facility issues and maintenance needs
Provide coaching and corrective feedback when housekeeping standards are not met
Collaborate with Front Desk and Maintenance teams to ensure timely room readiness
Track team performance through guest feedback and inspection outcomes
Maintain accurate records of inspections, incidents, and supply usage
Prepare work schedules and approve timesheets in coordination with HR and Operations
Ensure compliance with health regulations, safety policies, and sanitation codes
Perform other duties as assigned by the General Manager or Operations Manager
Qualifications Required
High school diploma or equivalent required
Diploma or certification in hospitality, housekeeping management, or a related field preferred
First Aid or OSHA certification is a plus
Minimum of 3 years of supervisory experience in housekeeping within a hotel or resort
Strong leadership, communication, and team-building skills
In-depth knowledge of hospitality cleaning protocols and standards
Experience with hotel property management systems (PMS) and housekeeping software
Excellent organizational skills and attention to detail
Ability to coach, train, and motivate a diverse team
Knowledge of health, safety, and inventory management practices
Physical Requirements
Ability to stand, walk, bend, and move for extended periods
Must be able to lift and carry up to 25 lbs
Manual dexterity to handle cleaning equipment and tools
Comfortable inspecting guest rooms and public spaces throughout the hotel property
Capacity to respond quickly to guest or team needs in a fast-paced environment
Flexibility to work varying shifts, including weekends and holidays based on hotel occupancy
