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Our Hotel Policies

Last Updated: Jan 31, 2024

Reservation Policy

  • Grand Coastal’s check-in time is 4:00 p.m., and check-out time is 11 a.m.
  • Early check-in and late check-out requests are only accepted at the Front Desk and are subject to availability based on occupancy. There may be additional costs.

Credit Card Policy

  • All guests must produce a valid identity document upon check-in; for foreign guests, a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.
  • By providing a credit card, the guest declares that they are the rightful owner of both the ID and the credit card.
  • The guest agrees not to dispute any valid charges—made by the cardholder or additional guests—and provided by the hotel.
  • The guest acknowledges they are fully responsible for any charges incurred during their stay.
  • A mandatory security deposit of 50 USD per night will be authorized on the guest’s credit card to cover incidental charges.
  • This deposit is a hold on funds and will be released upon check-out, subject to our inspection of the room for damages or incidental expenses.
  • In any disputes regarding charges, guests are encouraged to contact the hotel management promptly for resolution before going to their bank; we will refund legitimate claims.

Refund Policy

  • On cancellation request of a refundable booking, processing will take 48 hours and another 5-7 business days to reflect on your statement. Some refunds might execute faster based on your bank.
  • All financial transactions will occur on business days between the hotel hours of 8 a.m. and 4 p.m. Eastern Standard Time.
  • Refunds are done in the manner in which they are paid. We will not refund any credit card or wire-transfer bookings in cash; only cash payments will be refunded in cash and will only be done at the Front Desk once approved by a supervisor or manager.
  • Group and Corporate bookings will dictate their cancellation policies in your quotation or contract.
  • Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
  • Rooms not occupied by 4 p.m. on the day of arrival will be seen as a “No-Show” unless prior arrangements have been made.
  • The hotel can cancel your reservation if we do not receive a pre-payment, deposit, or an authorized hold on your credit card. We will email you a cancellation confirmation immediately after canceling your booking.

Cancellation & No-Show Policy

  • The traveler will be responsible for all confirmed reservations not canceled at least 48 hours before arrival (defined as 4:00 pm local time three days prior).
  • Cancellations made within 48 hours of arrival or “no-shows” will be charged 100% of the booking to the payment method on file. Please notify us of your cancellation by 4:00 pm three days before your arrival date to avoid this penalty.
  • Non-refundable rates demand full payment by credit card at booking and are not refundable.Group and Corporate bookings will dictate their cancellation policies in your quotation or contract.
  • Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.
  • Rooms not occupied by 4 p.m. on the day of arrival will be seen as a “No-Show” unless prior arrangements have been made.
  • The hotel can cancel your reservation if we do not receive a pre-payment, deposit, or an authorized hold on your credit card. We will email you a cancellation confirmation immediately after canceling your booking.

Accepted Methods of Payment

  • Master Card
  • Visa
  • American Express
  • USD Cash or GYD Cash
  • NO cheques, wire-transfers, or digital currency.

Smoking Policy

  • Grand Coastal Hotel is a smoke-free establishment. We prohibit smoking within the hotel compound, including on balconies. If a guest’s room has evidence of smoking, the hotel will levy a $100.00 cleaning fee, added to the guest’s account before or after check-out.

Pet Policy

  • Except for assistance animals, Grand Coastal does not allow pets. If you are bringing a guide dog or service animal into the hotel, please let us know when making your reservation to prepare for your arrival.

Age Requirements

  • All guests must be 18 or older to confirm guest arrangements at Grand Coastal. For verification, a valid photo ID must be presented during check-in. Any guest under the legal drinking age of 18 is denied alcohol service.

No Gathering & Visitation Policy

  • Gatherings and loud disruptions in the hotel rooms and compound are strictly prohibited at all times for the comfort and safety of our guests. At any given time, a gathering is defined as five or more unregistered visitors visiting or congregating in the guest room. We will reiterate our policy and request compliance if a disruption is reported. If the disturbance continues, guests who violate our policy will be asked to leave the hotel immediately and without a refund.
  • All visitors are the responsibility of the registered hotel guest(s). Between 10 p.m. and 6 a.m., non-registered guests are not permitted to visit guest rooms or floors. The guest must be registered in advance if a registered guest desires a non-registered visit between 10 p.m. and 6 a.m. If a registered guest violates our non-registered person visitation policy, we will remind them of the procedure and request that they follow it. If the policy violation continues, the registered guest(s) will be asked to leave the hotel immediately and not be reimbursed.
  • If a guest room is deemed excessively dirty or damaged, a fee may be charged to clean the excess or repair the damages.

Liability for Personal Items

  • Management is not responsible for any loss or misplacement of money or valuables by guests in their rooms or anywhere in the hotel. Guests are advised to secure all valuables in the electronic safes provided, which are equipped with an easy-to-use coded system.

Damage and Theft of Hotel Property

  • Guests are liable for any damage (caused deliberately, negligently, or recklessly) to their room(s), hotel premises, or property. Grand Coastal Hotel reserves the right to retain credit/debit card details provided at registration and to charge or debit these cards for costs incurred due to such damages. This includes damages identified after the guest’s departure. Guests authorize the hotel to charge their credit/debit card for any room or hotel property damage, including missing items, compensation to other guests, etc.

Vehicle Parking

  • Management does not accept liability for vehicles parked on public lands. Guests are advised to disable car alarms due to highway traffic triggering the alarm. Alternatively, parking is available on the side of the street.

Found Items

  • Grand Coastal Hotel is not responsible for items left behind by guests. However, items found by Housekeeping will be logged and stored securely for up to twenty-eight (28) days. The hotel will make a reasonable effort to notify guests if an item is found.