Last Updated: Aug 4, 2023

Our Hotel Policies

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Grand Coastal's check-in time is 4:00 p.m., and check-out time is 11 a.m. ETA information supplied at the reservation will allow the hotel to adapt to your check-in experience.

Late check-out requests are only accepted at the Front Desk and are subject to availability based on occupancy. There may be additional costs.

Cancellation Policy

All confirmed reservations not canceled at least 72 hours before arrival (defined as 4:00 pm local time three days prior) will be the traveler's responsibility. Cancellations made within 72 hours of arrival or "no shows" will be charged 100 of the booking to the payment method on file. Please notify us of your cancellation by 4:00 pm three days before your arrival date to avoid this penalty.

Non-refundable rates demand full payment by credit card at booking and are not refundable under any circumstance.

Group and Corporate bookings will dictate their own cancellation policies in your quotation or contract.

Refund Policy

On cancellation request of a refundable booking, processing will take 48 hours and subsequently another 5-7 business days to reflect on your statement. Some refunds might execute faster based on your bank. 

All financial transactions will occur on business days between the hotel hours of 8 a.m. and 4 p.m. Eastern Standard Time.

Refunds are done in the manner in which they are paid. We will not refund any credit card or wire-transfer bookings in cash; any cash refunds are only done at the Front Desk.


Grand Coastal will only confirm a reservation for arrival with a first-night room deposit and a valid credit card. Guests must pay for the balance on the lodgings with the card on file or another acceptable payment method at check-in time.

On arrival day, reservations insured by a credit or debit card will be pre-authorized and charged. A credit card will be held on file for incidentals and must be cleared before check-out.

Taxes & Fees

A government value-added tax of 14% applies to the room rate per night. The tax imposes all other charges, including food and beverage, and transportation. The tax amount is subject to change based on government regulations.

Smoking Policy

Grand Coastal Hotel is a smoke-free establishment. We prohibit smoking within the hotel compound, including on balconies. If a guest's room has evidence of smoking, the hotel will levy a $100.00 cleaning fee, added to the guest's account before or after check-out.

There is a dedicated smoking area west of the hotel, next to the security hut, by the entrance.

Pet Policy

Except for assistance animals, Grand Coastal does not allow pets. If you are bringing a guide dog or service animal into the hotel, please let us know when making your reservation to prepare for your arrival.

Age Requirements

All guests must be 18 years old or older to confirm guest arrangements at Grand Coastal. For verification, a valid photo ID must be presented during check-in. Any guest under the legal drinking age of 18 is denied alcohol service.

Accepted Methods of Payment

  • Master Card
  • Visa
  • American Express

USD Cash is sold at USD1 to 195GYD and bought at 220GYD.

No Gathering & Visitation Policy

Gatherings and loud disruptions in the hotel rooms and compound are strictly prohibited at all times for the comfort and safety of our guests. At any given time, a gathering is defined as five or more unregistered visitors visiting or congregating in the guest room. We will reiterate our policy and request compliance if a disruption is reported. If the disturbance continues, guests who violate our policy will be asked to leave the hotel immediately and without a refund. 

All visitors are the responsibility of the registered hotel guest(s). Between 10 p.m. and 6 a.m., non-registered guests are not permitted to visit guest rooms or floors. The guest must be registered in advance if a registered guest desires a non-registered visit between 10 p.m. and 6 a.m. If a registered guest violates our non-registered person visitation policy, we will remind them of the procedure and request that they follow it. If the policy violation continues, the registered guest(s) will be requested to leave the hotel immediately and not be reimbursed. 

If a guest room is deemed excessively dirty or damaged, a fee may be charged to clean the excess or repair the damages.